Repair Service

Please contact us if you need help. We can provide you with the necessary assistance to solve your problem or plan a repair if necessary. Make sure you have all the necessary information* handy before contacting us.

*For KickScooters: The serial number is located under your product, on the original box or via the Segway-Ninebot app. It looks like: N2G .....

*For eScooters/eMopeds: the VIN number is located under the saddle.

For Segway eScooter/eMoped products, please contact your local dealer/where you purchased the eScooter/eMoped.

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For Segway-Ninebot consumer products (KickScooters, etc.), please contact :